Frequently Asked Questions
What does each DogBox include?
Each month you receive a toy, a plushie, a healthy treat and new surprises for your furry friend.
What sizes of dogs does DogBox fit?
We have options for small, medium, and large dogs. Just tell us their size when you register.
How long does it take to arrive?
We ship on the 1st and 15th of each month . / Delivery usually takes between 2 and 5 business days , depending on your city.
Can I cancel my subscription?
Yes, you can cancel at any time from your account. No hidden fees.
Do you ship to all of Mexico?
Yes, we ship nationwide .
Reviewed and approved by the real experts: dogs.
— Julie M.
My dog Rocky loved his first DogBox! The treats are super high quality and 100% natural. I even got a little surprise toy! Fast delivery and adorable packaging 😍
— Carlos G.
Honestly, I wasn't expecting such good quality. The treats smell great, nothing like the ones from the supermarket. My German Shepherd loves them! Thanks, DogBox 🐶
— Sonia M.
What a great concept! Every month a different box, packed full of original products. My bulldog waits impatiently for the delivery guy 😂
— Laura M. (Playa del Carmen)
Excellent customer service! I had a minor issue with the address and they responded in under an hour. Local and natural products, I highly recommend them.
— Matteo R.
Excellent gift idea! I gave my sister a DogBox for her husky and she was thrilled. The box design is fantastic! 🎁
— Ana P.
My dog has finally found treats he digests well. The ingredients are excellent and you can tell they're made with love 💕
— Léa D.
I didn't think my dog would get so addicted to his DogBox 😅 As soon as he sees the box, he starts running around the living room! The products are healthy and smell good, which gives me confidence.
— Esteban R. (CDMX)
I was truly surprised by the quality! The treats are handmade, and last month's toy was amazing. My dog Luna won't let go of it! 🐾
— Claire & Nino
The concept is brilliant. We receive the box every month, and it's always a different surprise. Nino loves the sweet potato cookies! 🥔❤️
— Diego G. (Cancun)
Fast delivery, impeccable presentation, and above all… pure joy for my dog! It's become our little monthly ritual 🐶📦
— Mélanie S.
DogBox is like Christmas every month for my Labrador 😍 The treats are natural and you can tell everything is carefully chosen. I recommend it without hesitation!
— Isabelle C.
I love that they customize the products to suit the dog's size and preferences. That's so rare! Plus, their customer service is lovely 💌
— Pablo & “Chispa”
We love DogBox! The products are excellent quality and the packaging is beautiful. Every month Chispa looks forward to her box like it's a gift 🐶🎁
— Lucie P.
We've tried many boxes before, but DogBox is clearly superior. The treats aren't mass-produced, and it shows! Thank you for this concept ❤️
— Fernanda López (Cancún) & “Max”, French Bulldog
Max goes crazy every time his DogBox arrives! He loves the natural biscuits and last month's toy is still going strong 😂
— Alejandro Torres (CDMX) & “Luna”, Miniature Schnauzer
Everything arrived perfectly. You can tell the products are high quality and chemical-free. Luna loves the chicken bars! 🐾
— Valeria Jiménez (Guadalajara) & “Coco”, Chihuahua
DogBox is the best 😍. Coco weighs just 3 kg and all the treats are the perfect size for her. Highly recommended.
— Ricardo Mendoza (Playa del Carmen) & “Toby”, Labrador
It's like Christmas every month. Toby recognizes the box and starts wagging his tail like crazy! 🎁
— Daniela Ríos (Mérida) & “Nina”, Pug
We love DogBox! The snacks smell delicious and are all-natural. Nina devours them, and I trust the brand 100% ❤️
— José Luis Ramírez (Monterrey) & “Rocky”, Siberian Husky
Amazing! Local products, great presentation, and fast delivery. Rocky was happy and tired from playing so much 😂
— Karla Hernández (Querétaro) & “Chispa”, Mestizo
We adopted Chispa six months ago and DogBox has been a huge help. The monthly surprises keep him motivated and he loves everything 💕
— Iván Pérez (Tulum) & “Simba”, Golden Retriever
Excellent service and beautiful packaging. DogBox is boutique quality! Simba eagerly awaits his box every month 🐶
— Mariana Cruz (Puebla) & “Bimba”, Cocker Spaniel
What I like most is that they adapt the box according to…
[10/18/2025, 2:27:14 PM] Abdel Moussaoui: ⭐️⭐️⭐️⭐️⭐️ — Camille R.
I adored the concept! The products are natural, the packaging is trop mignon and mon chien Oslo attend sa box chaque mois comme un vrai cadeau 🎁🐶
— Thomas L.
Fast service, high-quality products and super-reactive equipment. Mon golden retriever ne quitte plus son jouet du mois 😄 I recommend 200%!
[10/18/2025, 2:27:27 PM] Abdel Moussaoui: — Emily W.
Absolutely love DogBox! Everything is well packed, smells great, and my beagle goes crazy every time he sees the box. Fantastic idea! 🐾
— Jake M. (Toronto)
Great value for money — natural treats, fast delivery, and a fun surprise every month. My husky can't get enough of it! 🐶
— Olivia B.
So impressed with the quality! The toys are durable, the snacks are healthy, and the box looks amazing. It's like Christmas for my dog every month 🎄
